Context-Aware Opening Greeting

The opening line of a call sets the entire tone. Fedna AI voice agents now open with an opening line that knows who's calling — and references them, their last interaction, or the reason they're likely calling.

What a context-aware opening looks like

• Returning customer: "Hi Rajesh, great to hear from you again. Is this about the pricing we discussed yesterday?"
• New caller: "Hi, thanks for calling. I'm here to help — what can I do for you today?"
• Caller with an open task: "Hi Priya, I was about to follow up with you actually. Did you get a chance to look at the proposal?"

Why it matters

"Can I get your name please?" is the fastest way to tell a caller you don't know who they are. Even when the agent could have looked it up from the number. Context-aware greetings eliminate that friction — the agent sounds prepared from the first word.

Optional per agent

This behaviour is configurable — turn it on for agents where personalisation matters, keep it off for agents where every caller should be greeted identically.

Pairs with AI Whisper Briefing

If you have AI Whisper Briefing enabled for human-picked-up calls, and Context-Aware Greeting enabled for AI-picked-up calls, the customer gets a perfectly tailored opening regardless of who (or what) answers the phone.