WhatsApp Calling — Now Its Own Channel

WhatsApp calling and WhatsApp messaging are now completely independent channels on Fedna AI. You can assign a different AI agent — or a different call flow — to handle calls vs. texts on the same WhatsApp number.

Why this matters

Messaging and voice calls are fundamentally different interactions. The agent that's great at text conversations — concise, link-sharing, async-friendly — isn't necessarily the same agent you want answering live voice calls. Now you don't have to choose.

What you can do

• Assign your text-optimised agent to WhatsApp messaging and a voice-optimised agent to WhatsApp calls — same number, different agents
• Route WhatsApp calls through a call flow (IVR → team ring → voicemail) while keeping messaging on a direct AI agent
• Disable WhatsApp calling entirely while keeping messaging active, or vice versa

How it works

In your WhatsApp integration settings, you'll now see separate assignment controls for messaging and calling. Each can point to an agent or a call flow independently, with the same mutual exclusivity rules — a channel connects to either an agent or a flow, never both.

Call flows work with WhatsApp calls

The Visual Call Flow Builder fully supports WhatsApp calls. When a customer calls your WhatsApp number, the call enters the assigned flow and follows every node — IVR menus, team rings, AI conversations, voicemail — exactly the same as a phone call.

Available now

Configure WhatsApp call assignment separately from messaging in your WhatsApp integration settings.